FAQ

What are your candles made of?
Noelle's Candle Company scented candles are made with all-natural soy wax, braided cotton wicks, liquid dye and a combination of essential and fragrance oils.

Why soy wax?

While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.

Where are you candles made?
All of my candles are hand-poured and hand-packaged in Orlando FL. 

How long do your candles last?
As long as  the wick is kept trimmed and only burns for 4-5 hours at a time, our 9oz candles last approximately 50-55. The first time you burn the candle, try to burn for at least 2 hours so that you candle doesn't "tunnel". 

Why should I trim the wick and only burn your candles for 4-5 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

How quickly will my order ship?
We make every effort to ship your orders as quickly as possible. Most orders placed before 12pm ET Monday-Friday will go out within 2 - 3 business days.

Currently, all orders (excluding special or bulk orders) are shipped from Orlando FL by USPS. You will receive a tracking number for your order when it is fulfilled.

By default, our packages do not require a signature. If you would like your order to require a signature for delivery, please include your request in the “notes” section of the checkout page.

 

Can I buy your products wholesale to sell them in my store?
Absolutely! To learn more about joining our growing list of wholesale partners, contact me at noelle@noellescandlecompany.com

Do you offer any discounts on big batches or make custom orders?
Yes! For more information on bulk pricing and custom orders, contact us at noelle@noellescandlecompany.